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How do I cancel my order, return an item or ask for a refund?

When you buy on eTackle, the sales contract is between each individual “seller” and “you”, the buyer. Etackle provides a service to facilitate that contract but is not responsible for it or its fulfilment.
Read the eTackle Sales & Returns Policy here

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal in instances where the seal is broken.

Cancelling a transaction.

You have the right to cancel your order and return the item to the seller for a full refund, even if the item is not faulty in any way. To do this you must contact the individual seller within 14 days of receiving your item(s) and you must do this in writing (email is fine). The seller can organise your refund or simply cancel the order if it has not been paid for.

Get in touch with the seller by clicking on the name of the seller where is says ‘sold by’ on the product page. The contact form will be on the left within a desktop view or scroll down if using a mobile device.

Alternatively you can find the contact form direct from the sellers shop page within the ‘our sellers’ link in the footer of any page of this site. The sellers name can be found on the confirmation email sent to you upon purchase.

When contacting the seller, please state the order details (date of order, the username/email address you used to order, item name, quantity, price, etc.), or copy and paste the text form below, fill in the details and email or post it to the seller. All of the information you need to fill in this form is contained in your confirmation of order email.

To [insert the Seller's shop name, you can find this information in your confirmation of order email from eTackle]:

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*]:

Ordered on [*]/received on [*]:

Reason for cancellation (optional):

Name of buyer(s):

Address of buyer(s):

Date:

[*] delete as appropriate

Important: DO NOT send the cancellation form to eTackle, you MUST send it to the individual seller!

The seller will contact you to organise the return of the goods. Unless the goods are faulty, you are usually responsible for the return postage costs. The seller should provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. The seller is entitled to deduct money from the refund if the item shows evidence of use which diminishes its value.

 

Return of faulty goods.

You have a right to return goods if they develop a fault up to 30 days after receipt of the goods. Depending on the circumstances, you may be entitled to a repair, replacement or a full or partial refund. Please contact the seller to inform them of the fault so that they can try to sort the problem out for you.

Lost items.

If the item is lost in transit then, unless proven otherwise, the seller should assume the contract is terminated and provide a refund or deliver the same item. Please contact the individual seller to report a lost item.

In the rare event of a shop not delivering the goods please contact them for a refund.


I’ve emailed the seller but they haven’t replied!

If you have not heard from the seller within a few days of contacting them, if you no longer have access to your confirmation of order email, or if you need any other assistance in contacting the seller, please let us know (stating as much detail about the order as possible) and we’ll do our best to help! Please contact by emailing us at support@etackle.co.uk or via our contact form.

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