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Setting up delivery / shipping costs

Setting up delivery methods can sound quite complex at first but once completed, your delivery costs can become easy and self managed.

Under the store settings tab in the seller dashboard, click on shipping and then click on United Kingdom. For now delivery is limited to the United Kingdom but in future updates delivery to Europe and beyond will be available.

You will now need to add your required delivery methods. Do this by first clicking on ‘Add delivery method’. You will then see a drop down box that enables you to pick one of 3 options: Flat rate, Free delivery or table rates. These are the options that will appear on the checkout screen for your products. A breakdown for what each of these options do are as follows:

Flat Rate

This is flat rate fee that will be charged to the customer no matter what item/s are in their basket. You can set as many flat rate fees as required for example you could set a £4.95 standard delivery charge and a £7.95 express delivery charge that the customer would choose upon checkout. To initiate the flat rate fee click on flat rate in the drop down menu after you have selected ‘add delivery method’. Click on the edit button which is a pencil icon to the right under the action column. Now you can edit the method title if required e.g. ‘Standard delivery’. (this is what will appear on the checkout page). Next select how much you wish to charge for this method and finally the tax status of whether the charge is taxable or not. Finally click on ‘save changes’ and then this method is added. You can add as many delivery methods as you require.

Free delivery

Select this method to offer free delivery if the basket amount reaches a defined threshold amount. To initiate the free delivery option click on free delivery in the drop down menu after you have selected ‘add delivery method’. Click on the edit button which is a pencil icon to the right under the action column. You can change the method title if required and then enter minimum order threshold for this option to appear to the customer in the checkout page. Finally click on ‘save changes’ and then this method is added.

Table Rates

The table rates method allows you to set different delivery rates depending on a number of conditions. For example you may wish to charge a little extra if a customer selects multiple products from your shop or you may set different rates depending on weight or size of a product.

To start, click on the table rates option in the drop down menu after you have selected ‘add delivery method’. Before you continue, remove the tick in the enabled column. The reason you do this is because you set the label of the delivery method in the next screen and by having this option ticked, it will show 2 delivery types which will confuse the customer at the checkout. Click on the edit button which is a pencil icon to the right under the action column.

The next screen shows a table where you would input your required conditions. The heading definitions are as follows:

Condition

This column tells the system what product information it should use to calculate rates. Your options are:

  • None – you don’t wish to use product information to calculate the total
  • Price – the price of the items
  • Weight – the weight of the items
  • Item Count – the number of individual items

Min/Max

The minimum and maximum amounts for your chosen condition. These will be:

  • Price – the minimum and maximum price
  • Weight – the minimum and maximum weight in Kg.
  • Item Count – the minimum and maximum number of an individual item. For example, you may wish to have one price for 1-10 items and another for 10+ items

n.b – If you are filling in minimum and maximum amounts for your item, ensure that you account for as many items as a person would conceivably order. For example, for item count, it’s good practice to have a row that has a maximum up to 999. This will ensure that delivery rates will always be calculated.

Break

When you check this option, you’re telling the system: If you reach this row of the table, stop the calculation from going any further. Meaning, you’re telling the process to break. This is mainly used when many conditions are being calculated.

Abort

Enable this option to disable all rates in the selected row. This is mainly used for temporary measures when many conditions are being calculated.

Shipping Prices

This is where you set the cost for your shipping. You can add the following figures:

  • Row Cost – the base cost for shipping this item. This could include the cost of your packaging.
  • Item Cost – the cost for each individual item. This is in addition to the cost. (this is what you would use to add additional shipping cost for multiple products)
  • Cost per kg – the cost per kg for the items.
  • % Cost – the percentage of the items’ total that should used to calculate shipping.

Not all columns are required to be filled in only what preference you wish to use.

Label

This is the label of the delivery method that would appear on the checkout screen for the customer to select.

Now this may sound over complicated and daunting at first and so there is an example video below showing and explaining each option. Also 2 popular examples of how to setup this method can be described as follows:

Scenario 1:

You wish to setup a standard rate delivery cost of £3.95 and an express rate delivery cost of £5.95 with an additional cost of £1.00 per item if a customer wishes to purchase more than one item from your shop.

This is how you would set this up:

Fishing Tackle Shop

This tells the system that if the number of items is between 1 and 999 in the basket to offer 2 types of shipping. One with a cost of £2.95 and an additional £1.00 per item and to call this Standard delivery (3-5 working days) and the other with a cost of £4.95 and an additional £1.00 per item and to call this Express delivery (1-2 working days).

This is how this would look in the checkout screen:

 

Fishing Tackle Shop

 

Scenario 2:

You wish to setup a standard rate delivery cost of £3.95 for up to 5 items in a basket. You wish to setup a cost of £4.95 for between 6 and 10 items and you wish to offer free delivery for a basket over 10 items.

This is how you would set this up:

Fishing Tackle Shop

This is how this would look in the checkout screen with 11 items selected:

 

Fishing Tackle Shop

Scenario 3

You wish to setup a delivery structure that costs a customer £3.95 for standard sized items but then charges extra for large, heavier items at the weight of 3kg and over with an extra cost of £1.00 per kg in weight. Also for any additional items within this basket an extra £1.00 per item should also be charged.

This is how you would set this up:

Fishing Tackle Shop

What will appear on the checkout page is the following with 2 items selected 1 of which is a heavy item at 3kg.

Fishing Tackle Shop

The £7.95 is made up of the following:

1 x standard charge = £2.95

2 x item charges of £1.00 = £2.00

3 x weight costs for the 3kg product @ £1.00 per kilo = £3.00

Also in this scenario if no heavy item was selected a standard delivery charge of £3.95 would be applied.

One important note is that if you want an item to fall under the ‘heavy item’ category and have a cost per kg applied, you have to ensure you apply a weight under the ‘delivery’ tab when you are listing a product.

Scenario 4

You wish to setup a delivery structure that costs a customer a standard £3.95 but rewards a reduced delivery rate of £1.95 if they spend over £20.00 and then offer free delivery if they spend over £50.00.

This is how you would set this up:

Fishing Tackle Shop

This tells the system to set certain delivery costs depending on the basket price. Its important here to ensure that prices up to the penny are inputted so in this case the boxes state 0 – 19.99 and then 20 – 49.99 and then 50 – 9999. That way all possible prices are covered.

 

If you have any queries regarding setting up shipping or you would like help in setting up a particular delivery scenario please contact us.

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